About Order Fulfillment Manager

Responsible for order processing, fulfillment (including picking and packing), warehouse operations, inventory and order tracking, quality control, and shipping preparation.

What You Will Do

• Overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping preparation.
• Tracking inventory levels to prevent stock-outs and/or deadstock.
• Developing standard operating procedures (SOPs) for inventory control, logistics management, and order fulfillment to meet operational goals.
• Preventing inventory shrinkage, accidents, and occupational hazards.
• Optimizing procurement of inventory by improving vendor relationships, performance, and lead times.
• Managing a dynamic team of production supervisors, full-time and part-time warehouse staff, and other direct reports.
• Reporting weekly on multiple fulfillment and performance KPIs.
• Providing data-backed and actionable updates to senior management to improve order fulfillment SLAs and vendor performance.
• Supporting efforts to attain certifications for quality in installation, production, and customer experience.

What You Will Need

• Proven track record of analytical, interpersonal, leadership, and project management skills.
• Prior experience and familiarity with warehouse operations.
• Proficient in Microsoft Office (Word, Powerpoint, Excel, etc.), inventory management systems, and warehouse management systems.
• Detail-oriented.
• Multitasking capabilities.
• Business-level communication skills (oral and written).
• A strong customer-oriented focus.
• Willing to be placed in a branch of our factory.